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YOUR PRIVACY:
We do not share our customer lists.
CANCELLED
ORDERS: All
non-shipped orders cancelled after 48 hours are subject to a 3% handling charge.
Standard restocking fees apply, if order has been shipped. Special orders
cancelled after 48 hours or after production starts, are subject to
manufacturers current restocking policy and fees.
PRICES:
Prices are subject to change without notice. No prices are
guaranteed. All shipments will be made at prices prevailing at time of
shipment unless price protection is questioned in writing. Prices are
subject to change by the various manufacturers, but current prices are
quoted, 877-560-2818, as often as you wish to call.
Written quotes will be valid for thirty days.
RETURN CHECK
POLICY: There will be a $25.00 service charge on all returned
checks. All orders will be held until monies due are received.
MINIMUM ORDER:
No minimum order except where stated.
BACK CHARGES:
We are not responsible for, do not authorize, and will not accept
any charges for the cost of any labor or material incurred for any
repair, installation, service or replacement unless incurred with our
prior written consent and agreement.
NEED HELP WITH
YOUR SAMPLE ORDER: Need help narrowing
down your selection to 3 items? Just call one of our Hardware Experts to
help you with your sample order. Our Showroom and customer sales support
center is open:
Monday - Thursday :
9am to 5:30pm EST
Friday: 9am to 5pm Est.
Saturday: closed
SAMPLE RETURNS:
Mail back your unwanted sample (s) up
to 14 days after receipt to our Cape Cod Showroom for a full credit
minus our low shipping fee unless otherwise noted.
Cape Cod Brass
Sample Return Dept.
1180 Main St. (Rt. 28)
S. Yarmouth, MA 02664
Emtek Products LIMITED WARRANTY
Emtek Products, Inc. (the
"Company") warrants to the original purchaser that, except for products
with Rust, Dark Bronze, Medium Bronze, Flat Black Patina and Silver
Patina finishes, the products manufactured by it (the "Products") are
free of defects in material and workmanship, provided:
1. the Company has been
notified within five years of purchase date and been given the
opportunity of inspection by return of any alleged defective Products to
the Company, free and clear of all liens and encumbrances,
transportation prepaid, accompanied by a statement of defects and proof
of purchase; and
2. the Product has not been
modified, abused, misused or improperly installed, maintained and/or
repaired during such period; and
There is no warranty on
Rust, Dark Bronze, Medium Bronze, Flat Black Patina and Silver Patina
finishes.
The Company shall, at its
option, either repair or replace, free of charge, any Products or part
thereof found upon the Company's inspection, to be so defective, or at
the Company's sole discretion refund the purchase price, less a
reasonable allowance for depreciation, in exchanged for the Product.
The Company makes no other
warranty, and all implied warranties including any, warranty of
merchantability or fitness for a particular purpose are limited to the
duration of the expressed warranty period as set forth above.
The Company's maximum
liability hereunder is limited to the purchase price of the product. In
no event shall the Company be liable for any consequential, indirect,
incidental or special damages of any nature arising from the sale or use
of the product, whether in contract, tort, strict liability or
otherwise.
Notes:
A. Some states do not allow
limitations on incidental consequential damages or how long an implied
warranty lasts so that the above limitations may not fully apply.
B. This warranty gives
specific legal rights and a buyer may also have other rights which may
vary from state to state.
C. For warranty service and
shipping instructions contact Emtek Products, Inc. at: 15250 E. Stafford
Street, City of Industry, CA 91744, (626)961-0413.
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